Refund Policy - Knowledge Ninja

Effective Date: 21/03/2025

1. Refund Policy Overview

At Knowledge Ninja, we are committed to providing high-quality educational webinars on Candlestick Patterns and Chart Analysis. This Refund Policy outlines the conditions under which refunds for our services may be granted.

2. Eligibility for Refunds

We offer refunds in the following situations:

Technical Issues: If you experience significant technical difficulties preventing you from accessing a purchased webinar, please contact us within 2 days of the session. We will attempt to resolve the issue or offer a refund if necessary.

Incorrect Purchase: If you accidentally purchase the wrong webinar, please notify us within 2 days of the transaction. We will assess your request and process a refund if applicable.

2. Information We Collect

Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, contact number and payment information.
Order Information: We may also collect information related to your orders, including the products purchased, order history, and any communications related to your orders.
Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and referring website.

3. Refund Process

To request a refund, please follow these steps:

Contact Us: Send an email to info@knowledgeninja.inwith your order number and a description of the issue.

Review Process: Our team will review your request and may ask for additional information to process the refund.

Refund Issuance: Once your refund request is approved, we will process the refund within 5 business days. Refunds will be issued to the original form of payment used for the purchase.

4. Non-Refundable Items

Please note that certain services are non-refundable:

Completed Webinars: Refunds will not be issued for webinars that have already been attended or accessed.

Downloadable Materials: Any digital content, such as study materials or recorded sessions, are non-refundable once accessed or downloaded.

5. Contact Information

If you have any questions or concerns about our refund policy, please contact us at info@knowledgeninja.in